Responsible Gaming

Gambling always carries the risk of financial loss. Every stake can be lost, even when a game or market appears familiar.

A safe approach starts with clear personal limits. Your gambling budget should be separate from rent, bills, food, savings and other essential costs. If play affects your finances, mood or daily routine, it is time to pause and use support tools.

Useful tips for safer play include:

• Set a deposit limit that fits your disposable income;
• Decide a time limit before play starts and keep to it;
• Treat gambling as paid entertainment, with no expectation of profit;
• Avoid chasing losses after an unsuccessful session;
• Never use borrowed money, household funds or credit for gambling;
• Keep a record of deposits, withdrawals and losses;
• Take regular breaks when play feels rushed or stressful;
• Use self exclusion or a cooling off period if control becomes difficult;
• Read the responsible gaming policy and learn how each tool works;
• Contact support if your limits no longer protect your wellbeing.

Warning signs can develop gradually, and they can affect finances, relationships, work and health. Gambling addiction is a serious condition that needs attention, practical limits and professional support where needed.

Key indicators may include:

• You spend more money or time on gambling than planned;
• You chase losses through larger or more frequent bets;
• You feel anxious, restless or irritable when you cannot play;
• You hide gambling activity, losses or account use from others;
• You borrow money, sell items or delay bills due to gambling;
• You find it hard to stop, even after setting limits;
• Your sleep, work, study or relationships are affected;
• You use betting to cope with stress, boredom, sadness or anger;
• You ignore safer gambling tools after signs of harm appear;
• Thoughts of self harm occur, or there is immediate danger to your safety.

A betting problem can be managed with early action, outside support and firm account controls. SpinPin recommends a prevention plan that reduces access to gambling, protects money and adds support around daily routines.

Practical steps include:

• Use any available account limits before play continues;
• Set a strict budget for essential costs, savings and leisure;
• Take a cooling off break if gambling feels difficult to control;
• Use self exclusion when short breaks are no longer enough;
• Register with GAMSTOP for online gambling self exclusion in Great Britain;
• Remove gambling apps, marketing messages and saved payment details where possible;
• Use blocking software such as Gamban or similar tools;
• Ask a trusted person to help monitor spending and account access;
• Avoid alcohol or drugs before betting, as they can affect judgement;
• Contact a gambling support organisation for confidential help.

Support is available across the United Kingdom through confidential gambling harm services, health services and self exclusion schemes. These organisations can help you learn about addiction, regain control and protect your wellbeing.

• GamCare, advice, live chat and support for people affected by gambling harm;
• National Gambling Helpline, confidential support available 24 hours a day on 0808 8020 133;
• GambleAware, information, safer gambling advice and treatment signposting;
• GAMSTOP, free self exclusion for online gambling accounts with companies licensed in Great Britain;
• NHS gambling addiction support, health guidance and treatment information;
• Gordon Moody, treatment and recovery services for gambling addiction;
• Gamblers Anonymous UK, peer support meetings for people affected by compulsive gambling;
• Samaritans, support for anyone in emotional distress or at risk of self harm.

If gambling feels hard to control, the safest step is to use account tools and contact SpinPin support through the official channels shown in your account. Support can explain responsible gaming options, record concerns and direct you to safer gambling information.

United Kingdom players should use the current contact options listed on the official website:

• Live chat in the account area, if this channel is displayed for your account;
• Support request form in the Help Centre or Contact section;
• Email address listed on the official Contact page;
• Responsible gaming request through account settings, where available;
• Complaints route listed in the Terms and Conditions, if a support issue remains unresolved.

Only the channels shown on the official SpinPin website should be used for account related support.